How it Works
Four steps — and the coins are yours
Pick a pair, enter your wallet, send the coins — automation does the rest: waits for network confirmations, exchanges at the order rate and sends the payout. You can play through an exchange below.
Play through your exchange
Pick the coins — the simulator shows what happens to the order and how long each step takes. It is the same screen you will see in your order.
Fixed or floating
Chosen in the exchange form. The difference is who takes the market movement while network confirmations are pending.
Fixed
The amount you get is locked when the order is created and does not change even if the market moves.
- You know exactly how much you get
- Good for large amounts and slow networks
Floating
The rate is taken when the payment is confirmed. The result can be higher or lower than estimated.
- Rate closer to market
- Good for fast networks
- Final amount not known upfront
How long confirmations take
The longest part is waiting for the network to confirm your transfer. We cannot speed it up, but we see every confirmation instantly.
| Network | Confirmations | Usually |
|---|---|---|
 Bitcoin | 2 | ~20 min |
 Ethereum | 12 | ~3 min |
 Tether TRC20 | 20 | ~1 min |
| Tether ERC20 | 12 | ~3 min |
| Tether BEP20 | 15 | ~1 min |
 USD Coin ERC20 | 12 | ~3 min |
 Monero | 10 | ~20 min |
 Solana | 32 | ~1 min |
 TRON | 20 | ~1 min |
 Toncoin | 1 | ~1 min |
 BNB BEP20 | 15 | ~1 min |
 Litecoin | 6 | ~15 min |
 Ripple | 1 | ~1 min |
 Dogecoin | 20 | ~20 min |
 Bitcoin Cash | 6 | ~60 min |
 Dash | 6 | ~15 min |
What if something goes wrong
The most common situations and what to do. In every case the money is safe if you contact support with the order number.
?Sent in a different network
Don't send again — contact support with the order number and transaction hash. If the network is compatible we'll find and return the funds; a transfer to an incompatible network may be unrecoverable — that's why the network is shown in large type in the order.
?Sent a different amount
With a fixed rate the order is recalculated or refunded minus the network fee — support will offer an option. With a floating rate the exchange goes through for the actual amount.
?Split the payment into two transfers
The order address is for one deposit. Contact support — the second transfer will be processed manually.
?The order was deleted but I already paid
Nothing is lost: the payment is visible on the blockchain. Contact support with the order number — we'll complete the exchange or refund you.
?Order is under review
Sometimes a payment is checked manually — usually up to 30 minutes. No action needed, the status updates by itself.
?The payout is taking long
Check the order status and the transaction link: if the payout is sent, it's already on the network. If the status hasn't changed for over an hour — support is available 24/7.
What order statuses mean
You will see the same statuses on your order page — it updates by itself.